Business & funding updates

Official news, first rumor reports and substantive progress. Each entry keeps the information published at that time.

• ElevenLabs says its own ElevenAgents support agent resolves over 22,000 tickets a month and 65% of tickets end to end

  ElevenLabs runs its customer support on an ElevenAgents agent that resolves more than 22,000 tickets a month without involving a person, resolved 65% of tickets end to end last month and cut average first response time from hours to 60 seconds; 70% of the conversations it handled were rated positively. The team turned its existing procedures for refunds, billing changes, voice clone questions and other categories into agent Procedures, using Structured Procedures for critical steps like refunds, and added webhook tools to look up account data. It tested about 50 common scenarios with simulation tests and ran the agent in shadow mode on production traffic before deploying it.

  OfficialOfficial updateOct 14Source: ElevenLabsPart of ElevenLabs
• ElevenLabs partners with Banner Health on AI voice agents for primary care scheduling calls

  ElevenLabs is partnering with Banner Health to answer patient calls with AI voice agents, starting with primary care scheduling. ElevenAgents books, reschedules or cancels appointments directly in Banner's electronic medical record at any hour, and hands calls to a Banner team member with context when a patient needs a person.

  OfficialOfficial updateOct 9Source: X @ElevenLabsPart of ElevenLabs

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