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As of Oct 11, at HumanX, PolyAI CTO Shawn Wen said full-duplex voice models are here but reasoning is still too slow for natural conversation, and ASR misses often break the context layer, per TechCrunch.
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- Reported by TechCrunch
Voice AI still hasn't had its ChatGPT moment, PolyAI and Otter execs say, per TechCrunch
Not confirmed by the company — reported on Oct 11, 2026 (source: techcrunch.com).
At HumanX, PolyAI CTO Shawn Wen said full-duplex voice models are here but reasoning is still too slow for natural conversation, and ASR misses often break the context layer. Otter CMO Alex Gay stressed speaker ID, intent capture, and emotive digital-twin voices, plus clearer recording/AI disclosure so downstream automation stays trustworthy.
Source: TechCrunch
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