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Deckhand

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As of Oct 13, ShipStation Global's engineering team built Deckhand, an IT help desk agent for Slack, on Amazon Bedrock AgentCore.

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  1. Official

    ShipStation Global builds Deckhand, an IT help desk agent for Slack, on Amazon Bedrock AgentCore

    AWS published this on Oct 13, 2026 (source: aws.amazon.com).

    ShipStation Global's engineering team built Deckhand, an IT help desk agent for Slack, on Amazon Bedrock AgentCore. It answers routine IT and company questions from a curated knowledge base, reads error-message screenshots, and creates and updates Jira Service Management tickets. The company says that in its first three months Deckhand resolved 97.5% of channel queries with a 96% positive feedback rating from employees.

    Source: AWS
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